SmartAction: Automating Customer Self-Service through AI-Powered Virtual Agents
What Will Be Covered:
We will break down how IVA (intelligent virtual assistants) are enhancing the traditional IVR and helping customers self-serve common requests. Virtual agents powered by advanced speech recognition and natural language processing allow for automation in the contact center without sacrificing an ounce of Customer Experience.
Presentor: Whitney Ondrejcka
Title: Director Partner Strategy
Date And Time
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