Oct 21

SmartAction: Automating Customer Self-Service through AI-Powered Virtual Agents

by SmartAction

What Will Be Covered:

We will break down how IVA (intelligent virtual assistants) are enhancing the traditional IVR and helping customers self-serve common requests. Virtual agents powered by advanced speech recognition and natural language processing allow for automation in the contact center without sacrificing an ounce of Customer Experience.

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Presentor: Whitney Ondrejcka
Title: Director Partner Strategy

Date And Time
10-21-2021 from 10:00 AM - 10:30 AM
88 people viewed this event.
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