Event Info/New


- Over the last few years, inflation has chewed through margins and left workforces stretched thin. But with the Fed making its first interest rate cut in four years—0.50%, with many analysts anticipating additional cuts—decision makers are exploring avenues to speed business recovery. For instance, 40% of customer experience (CX) leaders plan to increase their CX investments above inflation in the next 12 months, signaling a strong understanding of the long-term value of enhancing ... [Read More]


Technology Data World Cybersecurity 5g Devices
- The world of technology and the internet has grown at an astounding pace, changing how we communicate, work, and even think. From the transition to 5G networks to the evolution of artificial intelligence and virtual reality, advancements in technology are constantly reshaping our world. Staying updated with these trends is essential for anyone looking to navigate or capitalise on the rapidly evolving tech landscape. In this article, we'll explore key technological trends on the horizon, ... [Read More]


- Whether we are binge-watching our favorite series, scrolling through Instagram, or shopping online at midnight, we want each experience to feel personal and seamless. This is where Digital Experience Platforms (DXPs) come into play. They are the backbone of how brands connect with us in meaningful ways. As we dive into the trends shaping these platforms, think about your own digital experiences and how they can be enhanced to better serve you. After all, it's all about making every interaction ... [Read More]


Center Contact Migration Cloud System Business
- A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud. Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services. This shift allows companies to offer secure communication for remote teams with less complexity compared to traditional on-premises setups. A cloud or virtual contact center provides cost savings, scalability, and improved ... [Read More]


- Composable CDP is Dead. Sure, it's a clickbait headline. But how else to gain attention on a topic that's over-saturated with hype? Of course, I would never say something untrue just to gain attention. So let me clarify exactly what's deceased. It isn't composability or CDP, or the vendors who have adopted the "composable CDP" label. What's dead is "composable CDP" as a distinct category of software. You might stop here to argue that "composable CDP" was never a meaningful category, and I ... [Read More]


Customer Experience Level Agents Orchestration Customers
- Tony Bates and Dr. Peter Graf at Genesys explores how artificial intelligence (AI) influences and enables Experience Orchestration and define six levels of Experience Orchestration evolution. Experience Orchestration is the creation, delivery and optimisation of customer and employee experiences using communications and software technology. The levels provide a common foundation for organisations to discuss1 their vision of the future and how Experience Orchestration will shape their systems, ... [Read More]


Call Center Software Customer Analytics Ivr
- There are only a handful of call center software features that vary in a meaningful way between vendors. Here's what you need to know. Many call center software features have no major impact on performance. Only a select few capabilities separate top vendors from the rest, and those are the ones to focus on. In this guide, we'll break down the five essential features that define effective call center software — covering everything from must-have communication tools to analytics that drive ... [Read More]


Automation Intelligent Automation Data Organizations Businesses Processes
- In today's digital landscape, intelligent automation is transforming the way modern businesses operate by integrating artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). Spearheaded by experts like Devesh Gupta , this powerful combination drives significant efficiency gains, cost savings, and smarter decision-making. The innovations behind this shift are redefining business processes, offering organizations the tools to stay competitive and agile. ... [Read More]


Efficiency Process Businesses Operational Efficiency Consultants Customer
- Operational Efficiency and Process Improvement – Kavan Choksi UAE Operational efficiency is a key focus for businesses aiming to reduce costs, improve productivity, and remain competitive in the market. Business consulting services play a vital role in helping organizations optimize their internal processes, streamline workflows, and make better use of resources. By improving operational efficiency, companies can enhance profitability and deliver higher-quality products or services to ... [Read More]


Customer Contact Service Interactions Businesses Support
- AI anticipates and resolves customer issues before they arise, shifting from reactive to proactive service models. Chatbots handle routine tasks efficiently, allowing agents to focus on high-value customer needs. As customer expectations rise and the demand for seamless, personalized interactions increases, businesses are turning to AI-driven solutions to enhance their contact center strategies. Recent investments in contact center AI are reshaping the industry, enabling faster response times, ... [Read More]

Source: cmswire.com