Sep 19th, 2024 - Part of a ZDNET Special Feature: Digital transformation: Trends and insights for success : What is digital transformation? Everything you need to know about how technology is changing business Digital transformation: Here's why it matters, what the big trends are, how it impacts you - and why it will never end. What is digital transformation? Digital transformation involves using technology to make a business process more efficient or effective. The idea is to use technology not just to ... [Read More]

Sep 18th, 2024 - When there is already massive competition in every sector, providing exceptional customer support has become a key differentiator. Companies are realizing that personalized support is not just about responding to inquiries but about creating meaningful experiences that resonate with customers. This blog will explore strategies to enhance customer experience through personalized support, including cutting-edge technology and data-driven approaches. The Importance of Personalized Support in ... [Read More]

Sep 18th, 2024 - Thursday, 19 Sep 2024 Contents The Real Power of Sales Automation: Why It Matters in B2B Breaking Down Sales Automation: What it really means? Meet Chatbots: Your new assistant to enhance the sales process Getting Started with Sales Automation: A Simple Guide Identify the parts of the sales process that need automation Choosing the right tools Set up your CRM system Create automated workflows Implement lead scoring Start Small and Scale Up Why Now is the Time to Embrace Sales Automation Closing ... [Read More]

Sep 17th, 2024 - Where does professional development end and citizen development begin? Your organization's security and efficiency are on the line. A recent survey of 5,000 CIOs shows 56% see citizen development -- the creation of applications outside of formal IT channels -- as one of their top priorities moving forward. Nearly two in five, 38%, started a citizen development program just this year.  Close to two-thirds, 65%, say citizen development will help reduce IT backlog, and 63% say it helps reduce ... [Read More]

Sep 17th, 2024 - Enterprise architects have struggled to deliver business benefits in the digital era. By enlisting them to take part in strategic digital initiatives in ways that play to their strengths, CIOs can remedy that. CIOs often have a love-hate relationship with enterprise architecture . On the one hand, enterprise architects play a key role in selecting platforms, developing technical capabilities, and driving standards. Moreover, undertaking digital transformation and technology modernization ... [Read More]

Sep 17th, 2024 - Many hands make light work, but digital solutions remove the need for hands. And scaling operational productivity without scaling headcount, particularly within the back-office, is increasingly top of mind for today's businesses of all shapes and sizes. After all, among the core processes that directly impact a company's financial health, the accounts payable (AP) and accounts receivable (AR) functions especially are ripe for innovation and modernization. For decades, AP and AR processes have ... [Read More]

Sep 16th, 2024 - Understand the role of a martech center of excellence in enhancing marketing efficiency across different business functions. Establishing a martech center of excellence (COE) is essential for navigating modern marketing challenges. Think of it as the core of your marketing strategy, where all tools and processes support your business goals.  But how do you ensure your martech efforts are in lockstep with the goals of different organizational and go-to-market functions? The answer is in ... [Read More]

Sep 16th, 2024 - The digital commerce landscape is far from static. Within it, a new paradigm known as "headless commerce" is gaining significant traction. But what, exactly, is headless commerce? As Andrew Gordon , eCommerce payments strategist at Discover® Global Network  (DGN), explained to PYMNTS, headless commerce empowers merchants to adopt a more agile and innovative approach to eCommerce, leading to better customer experiences across all channels. Headless commerce is an architectural approach ... [Read More]

Sep 15th, 2024 - A survey of IT and networking professionals has found that almost all (97%) of them feel that the use of artificial intelligence (AI) and machine learning (ML) to drive automation in software-defined wide area network (SD-WAN) environments is an important consideration. For some, it is seen as critical. The research reveals that AI technology is expected to drive automation and operational efficiency in complex SD-WAN environments. The survey of 374 representatives from organisations in the US ... [Read More]

Sep 12th, 2024 - Thursday, 12 Sep 2024 Contents What is BPM software? Key criteria for selecting the right BPM tool Conclusion Are you deliberating on embedding a business process management (BPM) tool into your business operations but are at a loss on which criteria to rely on to shortlist the best and most appropriate solution? Don't fret as our elaborate article provides a comprehensive overview of BPM platforms and explains how to handpick the best-suited software for your most exacting business needs. ... [Read More]