Dec 2nd, 2023 - In today's fast-paced business environment, effective customer communications management is crucial. Automation offers a practical solution to maintaining open lines of communication with clients without overburdening your team. By automating routine customer service requests, you can keep your clients satisfied and informed, while freeing up valuable time for your team to focus on driving the business forward. Customer Communications Management Automation Discover seven cost-effective ways to ... [Read More]

Dec 2nd, 2023 - Through advanced algorithms and data analysis, AI is assisting marketers in tailoring content to customer's unique preferences. Content management systems (CMS) are digital approaches to manage the creation and modification of digital content ('content management') and hence these are core to many businesses. The software that powers these systems has been undergoing considerable development. Jake Lumetta is the founder and CEO at ButterCMS , a headless content management system that allows ... [Read More]

Dec 1st, 2023 - With the rapid acceleration of digital transformation and a hyper-connected digital economy, enterprise environments are evolving to encompass on-prem, cloud, and edge infrastructure across distributed users and devices. Legacy network models strain to keep pace and business leaders recognize the need to transform their networks. Enterprises today have come to expect cloud-like experiences and on-demand services with enhanced user control, real-time, and application-driven changes, end-to-end ... [Read More]

Dec 1st, 2023 - By forecasting future outcomes based on historical data, predictive analytics helps businesses drive growth and improve decision-making through data-driven insights. We may be compensated by vendors who appear on this page through methods such as affiliate links or sponsored partnerships. This may influence how and where their products appear on our site, but vendors cannot pay to influence the content of our reviews. For more info, visit our Terms of Use page . Predictive analytics is an ... [Read More]

Nov 30th, 2023 - In the dynamic landscape of modern business, staying ahead requires more than just streamlined processes – it demands informed decision-making powered by data. Enter Business Intelligence (BI) integrated with Enterprise Resource Planning (ERP) systems, a game-changing synergy that empowers organizations to turn raw data into actionable insights. In this article, we will delve into the transformative potential of Business Intelligence within ERP frameworks, exploring its key components, ... [Read More]

Nov 30th, 2023 - In today's complex enterprise environments, Chief Information Security Officers (CISOs) grapple with the constant challenge of staying ahead of threats, managing complexity and ensuring efficient and secure access. The ever-evolving corporate networks now encompass both cloud and on-premises infrastructure and distributed workforces. Balancing security and connectivity has never been more challenging. Hybrid and multi-cloud IT ecosystems of today introduce complexity to effective security ... [Read More]

Nov 29th, 2023 - Don't accept the status quo when it comes to content management. New solutions make it easy to upgrade and publish content so your customers can always find it. The way that consumers engage with brands is constantly evolving. The average internet user spends nearly seven hours per day online, consuming articles, ads and updates across a variety of different channels. Although our research shows that consumers value messaging on a brand's website moreso than either email, mobile or social media ... [Read More]

Nov 29th, 2023 - Enterprises and their ever-expanding IT systems are more laborious to manage with each passing day. With numerous applications, multi-cloud deployments, Edge computing, and various partner integrations, enterprises are dealing with an expanded attack surface that makes traditional monitoring obsolete. Observability platforms have made progress in this domain by identifying unexpected risks. These platforms also offer faster, more accurate troubleshooting and debugging systems by providing deep ... [Read More]

Nov 27th, 2023 - In today's rapidly evolving digital landscape, businesses are constantly seeking ways to stay competitive and meet the ever-increasing demands of their customers. One area where this transformation is taking place is in call center services . Traditional call centers are evolving into highly efficient and technologically advanced hubs that deliver exceptional customer experiences. In this article, we will explore the future of call center services, focusing on the key trends and technologies ... [Read More]

Nov 27th, 2023 - Gartner's Padraig Byrne on Data Challenges and Operational Excellence The deluge of network and telemetry data impedes problem triage and resolution. Support teams often miss critical alerts because of alert fatigue, and task prioritization is difficult as IT teams are dispersed. Artificial intelligence for IT operations or AIOps can potentially address these issues. Telemetry data is collected from different parts of the IT setup like logs, servers, network devices, endpoints, client agents, ... [Read More]