Event Info/New


- Composable CDP is Dead. Sure, it's a clickbait headline. But how else to gain attention on a topic that's over-saturated with hype? Of course, I would never say something untrue just to gain attention. So let me clarify exactly what's deceased. It isn't composability or CDP, or the vendors who have adopted the "composable CDP" label. What's dead is "composable CDP" as a distinct category of software. You might stop here to argue that "composable CDP" was never a meaningful category, and I ... [Read More]


Business Companies Process Bpo Processes Outsourcing
- Leaders are continually exploring avenues to boost efficiency and minimize operational costs. One example is implementing automation tools, which can streamline repetitive tasks and liberate valuable employee time for more strategic initiatives. However, many struggle to balance core functions while managing complex processes, leading to bottlenecks that hinder growth.  This is where Business Process Outsourcing (BPO) comes into play, offering a strategic solution to offload non-core tasks ... [Read More]

Source: learn.g2.com

Customer Experience Level Agents Orchestration Customers
- Tony Bates and Dr. Peter Graf at Genesys explores how artificial intelligence (AI) influences and enables Experience Orchestration and define six levels of Experience Orchestration evolution. Experience Orchestration is the creation, delivery and optimisation of customer and employee experiences using communications and software technology. The levels provide a common foundation for organisations to discuss1 their vision of the future and how Experience Orchestration will shape their systems, ... [Read More]


Call Center Software Customer Analytics Ivr
- There are only a handful of call center software features that vary in a meaningful way between vendors. Here's what you need to know. Many call center software features have no major impact on performance. Only a select few capabilities separate top vendors from the rest, and those are the ones to focus on. In this guide, we'll break down the five essential features that define effective call center software — covering everything from must-have communication tools to analytics that drive ... [Read More]


Automation Intelligent Automation Data Organizations Businesses Processes
- In today's digital landscape, intelligent automation is transforming the way modern businesses operate by integrating artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). Spearheaded by experts like Devesh Gupta , this powerful combination drives significant efficiency gains, cost savings, and smarter decision-making. The innovations behind this shift are redefining business processes, offering organizations the tools to stay competitive and agile. ... [Read More]


Ar Automation Companies Customer Cash Decamp
- An object at rest stays at rest, Isaac Newton famously proved. And for many otherwise-savvy B2B businesses, the object most likely to be perennially obstructed by inertia tends to be their accounts receivable (AR) function. "As companies grow in size, they're often manually trying to match payments and remittance through Excel spreadsheets and things that aren't that efficient," Corrie DeCamp , Chief Product Officer at Billtrust , told PYMNTS during a conversation for the  B2B ... [Read More]

Source: pymnts.com

Customer Contact Service Interactions Businesses Support
- AI anticipates and resolves customer issues before they arise, shifting from reactive to proactive service models. Chatbots handle routine tasks efficiently, allowing agents to focus on high-value customer needs. As customer expectations rise and the demand for seamless, personalized interactions increases, businesses are turning to AI-driven solutions to enhance their contact center strategies. Recent investments in contact center AI are reshaping the industry, enabling faster response times, ... [Read More]

Source: cmswire.com

Efficiency Process Businesses Operational Efficiency Consultants Customer
- Operational Efficiency and Process Improvement – Kavan Choksi UAE Operational efficiency is a key focus for businesses aiming to reduce costs, improve productivity, and remain competitive in the market. Business consulting services play a vital role in helping organizations optimize their internal processes, streamline workflows, and make better use of resources. By improving operational efficiency, companies can enhance profitability and deliver higher-quality products or services to ... [Read More]


Customer Content Data Experience Time Dxps
- Break down content silos by integrating teams and systems, fostering real-time collaboration and reducing redundant efforts. Utilize AI to analyze and optimize content, uncover gaps, and improve efficiency, leading to better customer service and productivity. This article examines how these AI-powered advancements are impacting DXP functionalities, examining real-world applications and the effect on customer journeys and digital touchpoints. , also referred to as a digital customer experience ... [Read More]

Source: cmswire.com

Cdp Data Customer Consent Efforts Customer's
- Sure, your CDP can sit at the center of your martech stack and be a centralized hub for data and reporting. But it can also do so much more. Customer data platforms (CDPs) are a versatile tool in the martech stack.  Whether you're looking for a solution to power your personalization efforts, consent management, attribution tracking or other use cases where a point solution is available, a CDP is likely capable of meeting your needs. Here are 12 ways your marketing team can use a CDP.  ... [Read More]

Source: martech.org