Sep 12th, 2024 - Generative AI (genAI) applications thrive on relevant, accurate, and highly accessible data, but preparing that data can be complex, and it's far from a 'one-and-done' process. CIOs are under pressure to drive through AI initiatives that will make their organizations more competitive, effective, and productive.  Yet for many, data is as much an impediment as a key resource. At Gartner's London Data and Analytics Summit earlier this year, Senior Principal Analyst Wilco Van Ginkel predicted ... [Read More]

Sep 12th, 2024 - Thursday, 12 Sep 2024 The financial and insurance services sector is rapidly evolving. Extensive and innovative technological advancements, such as Data Analytics, AI, and Robotic Process Automation (RPA), are enabling institutions to scale efficiently. While core systems still play a central role in the daily operations of banking, financial services, and insurance organizations, they are hindered by monolithic structures, a lack of subject matter expertise, and other factors that impact their ... [Read More]

Sep 12th, 2024 - The good news is that recent advancements in artificial intelligence have made it more possible than ever to deliver seamless, secure, exceptional CX. Everyone has experienced cringeworthy CX. Whether it's a chatbot that can't understand your question, an endless interactive voice response system that demands you "listen carefully, for our menu options have changed," or a chain of human agents that ask you to repeat your issue over and over again, it's more common than most of us would like ... [Read More]

Sep 12th, 2024 - Thursday, 12 Sep 2024 Contents What is BPM software? Key criteria for selecting the right BPM tool Conclusion Are you deliberating on embedding a business process management (BPM) tool into your business operations but are at a loss on which criteria to rely on to shortlist the best and most appropriate solution? Don't fret as our elaborate article provides a comprehensive overview of BPM platforms and explains how to handpick the best-suited software for your most exacting business needs. ... [Read More]

Sep 10th, 2024 - Discover the differences between SIP vs VoIP and why those differences don't really matter that much during the buying process. SIP vs VoIP is a common question, but it's not going to help you during the buying process. Voice over Internet Protocol (VoIP) is a general term for technology that facilitates voice calls over the internet. It works by converting audio signals into data packets, then converting those packets back to audio when they're received at the other end. Session initiation ... [Read More]

Sep 10th, 2024 - In today's digital landscape, cloud platforms have become the backbone of modern business operations. As organizations increasingly rely on these platforms, the need for robust security measures has never been more critical. Just-in-time access has emerged as a game-changing approach to enhance the security posture of cloud environments. This innovative method aligns with the principle of least privilege, reducing the attack surface and minimizing potential security risks. The implementation of ... [Read More]

Sep 10th, 2024 - Discover the differences between UCaaS vs VoIP, the advantages and drawbacks of each, and how to decide which is right for your team. There are so many new communication technologies available that it's easy to get overwhelmed by all the acronyms. Fortunately, most current-day purchasing decisions boil down to choosing between two key technologies: UCaaS vs VoIP. UCaaS (unified communications as a service) combines multiple communication channels into a single platform. Within it, users can ... [Read More]

Sep 8th, 2024 - While software-defined wide area networks (SD-WANs) evolved from the need to provide branch offices with access to corporate applications and enterprise software distributed over the public internet, they are less well-suited to the highly distributed nature of today's IT environment. In the past, organisations based network and IT infrastructure on a hub-and-spoke-style architecture where centralised systems connected to branch offices. However, the Covid-19 pandemic and the trend towards a ... [Read More]

Sep 6th, 2024 - Hybrid and remote working are now the norm, making it critical for organizations to provide secure access to the data, tools, and resources employees need to do their job wherever they choose to work. Legacy technologies don't provide the level of security and access control organizations need to combat today's sophisticated and deliberate cyberattacks. Enterprises must modernize their security solutions to defend against cyber threats and attacks in a world where work is an activity, not a ... [Read More]

Sep 5th, 2024 - A wide area network (WAN) is a connected collection of telecommunication networks distributed across a large geographic area that allows the component networks to exchange data within the group. This article discusses types of WAN, the architecture components of a WAN, and ten best practices for WAN implementation.  Let's say a company's headquarters are in Amsterdam. The company has branches in Berlin, Cairo, and Detroit, along with retail outlets in Edinburgh and Florence. The company ... [Read More]