Jul 26th, 2024 - AI customer service can be a game-changer, but balancing automation with human touch is critical to avoid disconnection and maintain loyalty. Effective AI implementation hinges on comprehensive training for service agents, ensuring they can leverage AI tools to enhance customer engagement. Artificial intelligence (AI) has become a game-changer for businesses, especially in AI customer service. In the last few years, we've seen an explosion of new AI tools coming onto the scene, each more unique ...
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