Aug 2nd, 2024 - Four Strategies For Effectively Growing Your Contact Center Trevor Clark is the Founder and CEO of ShyftOff , a flexible, on-demand outsource solution for contact centers and customer support teams. A contact center is not just a cost center but also a strategic asset that can drive customer satisfaction, loyalty and revenue growth for your company. Leaders like H&R Block, Amazon, Google and JPMorgan have fine-tuned their contact center operations to deliver exceptional service while optimizing ... [Read More]

Aug 2nd, 2024 - CAPTCHAs: The struggle to tell real humans from fake CAPTCHAs are those now ubiquitous challenges you encounter to prove that you're a human and not a bot when you go to log in to many websites. Websites and mobile apps have long been attacked by bots on a massive scale . Those malicious bots are programmed to automatically consume a large amount of computing resources, post spam messages, collect data from websites and even register and perform user authentication. This state of affairs ... [Read More]

Aug 1st, 2024 - There's no doubt AI has become a major buzzword across industries and many companies look at this technology as the next big tool to leverage. In parallel, customer support teams are facing rising customer expectations and a quickly rising demand for self-service. Enter AI knowledge bases. These next-gen support tools help support teams provide consistent experiences, rapid service, and relevant information. Today we'll break down how they provide these benefits, what challenges to look out ... [Read More]

Aug 1st, 2024 - VoIP service can be a low-cost upgrade from landlines. See how much you can expect to pay for a phone system in our VoIP pricing breakdown. In the world of VoIP phone systems, you'll typically pay around $25 per seat per month. However, prices can vary, ranging from $10 to $40, depending on the features you need. These features are often included for around $25 per seat: Auto attendant: A digital receptionist that automatically greets callers and directs them to the right department, team or ... [Read More]

Aug 1st, 2024 - Providing good customer experiences across multiple channels is a necessity. Integrating Generative AI ( GenAI ) into omnichannel information systems offers entrepreneurs a unique way to build next-gen digital product experiences. This provides a high degree of hyperpersonalization to stay competitive. I've seen customer expectations rapidly evolve and the challenges entrepreneurs face in meeting them. GenAI integration in information systems is the key to unlocking unparalleled opportunities ... [Read More]

Aug 1st, 2024 - Technology is evolving at a breakneck speed, so businesses are looking to MSPs for services beyond cost-effective IT solutions. MSPs are seen as strategic partners in driving business growth and innovation because of the extensive technologies needed for their customers. By staying ahead of these MSP trends and offering value-add services, IT consultants can expand their customer bases and solidify their position as trusted advisors. AI and Future-proofing MSPs AI is reshaping the way MSPs ... [Read More]

Jul 31st, 2024 - In the ever-evolving landscape of B2B marketing, digital transformation has emerged as a pivotal force, reshaping strategies, processes, and outcomes. Businesses are increasingly leveraging digital technologies to streamline operations, enhance customer engagement, and drive growth. This blog explores how digital transformation is revolutionizing B2B marketing and offers insights into its profound impact. The Essence of Digital Transformation in B2B Marketing Digital transformation involves ... [Read More]

Jul 31st, 2024 - Learn what to look for in a VoIP contract to ensure you're getting the best deal for your business, including customer support, equipment compatibility and security requirements. VoIP allows you to make calls over the internet, often without the use of additional onsite equipment aside from an internet router. VoIP is the next evolutionary step in the global exchange of information, replacing the antiquated landline phone with a digital, internet-based communications system. Some instant ... [Read More]

Jul 30th, 2024 - Customer relationships are the cornerstone of success. Managing the relationships effectively can make or break a company. This is where Customer Relationship Management (CRM) systems come into play. A CRM is a web based software that streamlines your interactions with customers, automates processes, and provides valuable insights. But when exactly should a business consider implementing a CRM? Is the pressing question each business face.This blog explores the need for CRM, what it is, when to ... [Read More]

Jul 29th, 2024 - Customer service has evolved to meet consumers' ever-increasing demands. While artificial intelligence (AI) has he challenge lies in striking the right balance between leveraging AI's efficiency and maintaining the only human agents can provide. As companies strive to enhance their customer experience, mastering this balance is crucial. This article explores how integrating AI with human expertise creates a powerful synergy that elevates customer service to new heights. has undergone a ... [Read More]