Tech-Gofer

Event Info/New

Contact Center Automation: Top Trends in 2024
Jul 9th, 2024 - Contact Center teams are often the busiest departments in an organization. Customer service agents must promptly respond to customers asking various questions through multiple communication channels. While automation is part of every business process, it is especially valuable in the contact center. Contact center automation tools help to drive efficiency and effectiveness of your agents. What is contact center automation? Contact center automation is the use of technology to automate common ... [Read More]

Source: customerthink.com
How AI Is Revolutionizing the Marketing Landscape
Marketing Data Verification Customer Identity Tools
Jul 9th, 2024 - The marketing landscape is on the cusp of a profound transformation, driven by the rapid advancements in artificial intelligence (AI). These new AI marketing tools are poised to revolutionize how companies approach their strategies, structure their organizations and ultimately reach their target markets. However, amidst this exciting wave of innovation, identity verification will emerge as a critical factor in ensuring the ethical and effective use of AI in marketing. AI marketing: A new era of ... [Read More]

Source: entrepreneur.com
Navigating Authentication Challenges: A Closer Look at Contemporary CIAM
Authentication User Identity Security Experience Management
Jul 9th, 2024 - The need for robust authentication mechanisms has become paramount in the ever-evolving landscape of digital security. Contemporary customer identity and access management (CIAM) solutions are emerging as powerful tools that can help navigate the intricate challenges of user authentication. Gone are the days when user authentication was limited to authenticating users through passwords and user IDs; identity management is integral to doing business online. Whether we create marketing campaigns ... [Read More]

Source: securityboulevard.com
AI Assisted Software Development: Benefits and Concerns for Businesses
Jul 9th, 2024 - All the hard-working and ambitious leaders out there surely know how difficult it is to run a business and provide value-added services or products to customers. The reason is none but the ever-changing business environment. This changing technological landscape has been driving new customer demands and expectations. These changing customer demands make it compulsory for us to understand and adopt the technical changes. I am sure, more or less, you all will agree with me that 2024 is the year ... [Read More]

Source: customerthink.com
Top 5 Technology Trends Shaping the Future
Technology 5g Data Iot Trends Industries
Jul 8th, 2024 - Introduction to Technology Trends Welcome to the exciting world of  that are shaping the future as we know it! In this fast-paced digital era, advancements in technology are revolutionizing how we live, work, and interact with the world around us. From Artificial Intelligence to 5G Technology, these innovations are not just changing industries but also reshaping our daily lives. Join us on a journey through the top 5 technology trends that are paving the way for a more connected and ... [Read More]

Source: ventsmagazine.com
Council Post: How To Fix Your Digital Transformation
Platform Business Dtx Connectivity Data Respondents
Jul 8th, 2024 - How To Fix Your Digital Transformation Sateesh Seetharamiah, CEO of Edge Platforms, EdgeVerve Systems Limited . There is mounting evidence that digital transformation (DTx) is not delivering the goods. For some enterprises, it is going well. But for others, if these exercises are not entirely stalled, they don't seem to be reaching their intended destination. In terms of traditional financial goals, DTx has often been a miss. According to a 2023 Harvard Business Review article by five McKinsey ... [Read More]

Source: forbes.com
Avoid AI pitfalls: Understanding how your business sells is key to a smooth AI deployment
Data Order Time Customer Product Business
Jul 8th, 2024 - Now is the time to embrace AI integration to streamline sales and order processes…learn more today. Many companies struggle with where and how to implement artificial intelligence (AI) into their workflows. We suggest applying AI to the highest-value processes in your company — sales and order entry — because the return on investment (ROI) can be fast and substantial. With AI, quote turnaround can go from 12 hours to 20 minutes , training time drops by 90%, and sales ... [Read More]

Source: cio.com
The Pros and Cons of Secure Access Service Edge (SASE)
Security Sase Network Access Cloud Service
Jul 5th, 2024 - Software-Defined Wide Area Network (SD-WAN) manages and optimizes the delivery of network services across multiple locations. Secure Web Gateway (SWG) protects users from web-based threats by filtering malicious content, including malware, phishing attempts, and unauthorized websites. Zero Trust Network Access (ZTNA) ensures secure access to applications and data by verifying the identity and context of users and devices, regardless of their location.   Secure Access Service Edge (SASE) ... [Read More]

Source: securityboulevard.com
How No-Code Low-Code App Development Can Help You with Business-Led IT
Jul 5th, 2024 - In today's fast-paced digital landscape, businesses are continually seeking ways to innovate and remain competitive. One of the most transformative approaches is through no-code/low-code app development . This methodology empowers businesses to drive their IT initiatives without the need for extensive programming knowledge. In this article, we delve into how no-code/low-code app development can revolutionize your business-led IT strategies. Understanding No-Code Low-Code Development ... [Read More]

Source: customerthink.com
Enhancing CRM Strategies with AI for Deeper Customer Insights
Customer Crm Data Strategies Insights Businesses
Jul 4th, 2024 - Improving CRM Strategies with AI In the ever-evolving landscape of customer relationship management (CRM), businesses must leverage advanced technologies to stay competitive. Artificial intelligence (AI) has emerged as a game-changer, offering unparalleled insights into customer behaviors and needs. By integrating AI into CRM strategies, companies can enhance their ability to understand and engage with customers, ultimately driving higher satisfaction and loyalty. This article explores how AI ... [Read More]

Source: ventsmagazine.com