Event Info/New

- Generative AI is shaking up the technological world with its sophisticated ability to analyze data and generate new, never-before-seen content. Whether it's crafting realistic images, writing compelling articles, or composing music, this form of artificial intelligence shows the potential to revolutionize multiple industries, including customer service. In this discussion, we delve into the central query: How will generative AI influence the customer experience in the years to come? Evolution ... [Read More]

Networks Network Businesses Business Resilience Time
- In today's rapidly shifting economic landscape, a surprising fact emerges: businesses, on average, have   than their employees. The business environment is continuously reshaped by  , changing consumer behaviors, and technological innovations, necessitating a rewrite of traditional business strategies. The current era is witnessing the highest frequency of disruption ever recorded,  . The prevailing  act like quicksand; traditional resistance methods only hasten an ... [Read More]

- Today, customer relationships are all about creating personalized experience, seamless interactions and building connections on an emotional plane. No wonder, why most of the interactions are unscripted and support agents reach out to the customers with an approach to connect with them, so that they can know them better. Having a CRM software in place streamlines this entire process. The software records all kinds of data and makes sure that the crucial ones are always at your access while ... [Read More]

Software Development Code Future Computing Developers
- Saturday, 24 Feb 2024 Contents New Opportunities in Software Development AI's Ascension: From Code to Collaborator The Internet of Things (IoT) and Its Expanding Frontier Blockchain's Promise: Transparency and Trust Reimagined Edge Computing: Powering Real-Time Insights and Actions The Tools and Techniques Shaping the Future of Software Development DevOps and Agile Methodologies ​​Cloud Computing and Serverless Architectures The Future is Bright, and Code is the Key Remember that ... [Read More]

Cloud Data Security Encryption Access Repositories
- In the digital era, the paradigm of data storage and management has shifted significantly towards cloud-based solutions. Cloud repositories, which include cloud data warehouses, cloud databases and other forms of cloud storage, have become central to how organizations store, process and manage their data. These repositories offer scalable, flexible and often cost-effective alternatives to traditional on-premises data storage methods. However, with this transition to cloud environments, securing ... [Read More]

Network Automation Source Network Automation Enterprises Tools
- Unlock the transformative potential of network automation with a source of truth. Jason Edelman, founder and CTO of Network to Code, delves into the dynamic landscape of network automation, emphasizing the importance of open-source software. Network automation is here to stay, and its adoption is only accelerating. More than 65% Opens a new window of enterprise network activities are still performed manually, according to Gartner. However, in 2023, we saw a small but growing percentage of large ... [Read More]

Data Cdp Customer Marketing Cdps Capabilities
- Dive into the changing dynamics of CDP ownership, usage and collaboration between marketing and other internal teams. "Who should the primary user of my CDP be?" "What should the team look like supporting my CDP effort?" "Who should own this initiative?" Brands adopting a CDP often ask me a version of these questions over my 10+ years in the space. I've trusted answers born of experience earlier in my career for a long while. However, a lot has changed in the marketing technology space. It's ... [Read More]

Source: martech.org

Itsm Processes Service Management Businesses Business
- What is IT service management? Your business probably uses a ton of technology to run your daily operations, from laptops and computers to software programs and accessories. But is all of that tech making you more productive or just confusing your team? Managing all of that tech effectively takes a lot of planning and support. If you have a small business without a huge IT team or the resources to hire one, then you might consider investing in IT Service Management. A lot of business owners ... [Read More]

Marketing Automation Crm Data Customer Systems
- These foundational elements of the martech stack work better together, if you get the integration right. Customer relationship management (CRM) and marketing automation platforms (MAPs) are two of the foundational elements of modern martech stacks. CRMs are used by both marketing and sales teams to manage customer data, including information about contacts, from their job title to their engagement history, to information about companies, including their revenue, headcount, competitors and ... [Read More]

Source: martech.org

Hyperautomation Customer Enterprise Processes Workflow Agent
- Learn how savvy investments drive business resilience and growth amidst challenging times. Boaz Hecht, CEO and Co-founder of 8Flow.ai delves into the potential of AI to revolutionize complex business processes. From customer support to back-office functions, AI-driven hyperautomation holds the promise of streamlining operations and enhancing productivity. People are excited about AI and hyperautomation , and for a good reason. AI has the potential to automate complex enterprise tasks that ... [Read More]