Aug 1st, 2024 - VoIP service can be a low-cost upgrade from landlines. See how much you can expect to pay for a phone system in our VoIP pricing breakdown. In the world of VoIP phone systems, you'll typically pay around $25 per seat per month. However, prices can vary, ranging from $10 to $40, depending on the features you need. These features are often included for around $25 per seat: Auto attendant: A digital receptionist that automatically greets callers and directs them to the right department, team or ... [Read More]

Aug 1st, 2024 - In an era where nearly 80% of customer interactions are forecasted to use digital channels by 2025, transforming customer service is crucial. Scott Dylan , Co-Founder of Inc & Co , is at the forefront of this change. He guides companies in enhancing customer service through digital innovations, achieving personalisation at a large scale. Digital transformation reshapes how customer service operates. It's a significant shift, focused on using new technologies and strong partnerships. Scott Dylan ... [Read More]

Aug 1st, 2024 - Technology is evolving at a breakneck speed, so businesses are looking to MSPs for services beyond cost-effective IT solutions. MSPs are seen as strategic partners in driving business growth and innovation because of the extensive technologies needed for their customers. By staying ahead of these MSP trends and offering value-add services, IT consultants can expand their customer bases and solidify their position as trusted advisors. AI and Future-proofing MSPs AI is reshaping the way MSPs ... [Read More]

Aug 1st, 2024 - Providing good customer experiences across multiple channels is a necessity. Integrating Generative AI ( GenAI ) into omnichannel information systems offers entrepreneurs a unique way to build next-gen digital product experiences. This provides a high degree of hyperpersonalization to stay competitive. I've seen customer expectations rapidly evolve and the challenges entrepreneurs face in meeting them. GenAI integration in information systems is the key to unlocking unparalleled opportunities ... [Read More]

Jul 31st, 2024 - In the ever-evolving landscape of B2B marketing, digital transformation has emerged as a pivotal force, reshaping strategies, processes, and outcomes. Businesses are increasingly leveraging digital technologies to streamline operations, enhance customer engagement, and drive growth. This blog explores how digital transformation is revolutionizing B2B marketing and offers insights into its profound impact. The Essence of Digital Transformation in B2B Marketing Digital transformation involves ... [Read More]

Jul 31st, 2024 - Customer experience (CX) has become the new battleground for winning—and losing—business. The margins for error are tighter than ever, and even minor pitfalls in the customer service journey can demolish brand loyalty. Nearly 70% of consumers say they've stopped doing business with a company after one poor experience. Additionally, 31% of consumers said their service expectations had increased year-over-year in 2023. While 81% of business leaders recognize the importance of digital ... [Read More]

Jul 31st, 2024 - Explore the top marketing CRM options and discover each platform's features, pricing, pros and cons in our review. Marketing CRM software is a sales solution that specifically aids businesses in creating and managing lead generation and nurturing through digital or in-person campaigns. Campaigns and strategies you can implement include email marketing, social media marketing, digital content marketing, in-person events, referral programs and so much more. Marketing CRM tools can manage all ... [Read More]

Jul 30th, 2024 - Customer relationships are the cornerstone of success. Managing the relationships effectively can make or break a company. This is where Customer Relationship Management (CRM) systems come into play. A CRM is a web based software that streamlines your interactions with customers, automates processes, and provides valuable insights. But when exactly should a business consider implementing a CRM? Is the pressing question each business face.This blog explores the need for CRM, what it is, when to ... [Read More]

Jul 29th, 2024 - Customer service has evolved to meet consumers' ever-increasing demands. While artificial intelligence (AI) has he challenge lies in striking the right balance between leveraging AI's efficiency and maintaining the only human agents can provide. As companies strive to enhance their customer experience, mastering this balance is crucial. This article explores how integrating AI with human expertise creates a powerful synergy that elevates customer service to new heights. has undergone a ... [Read More]

Jul 29th, 2024 - With software applications becoming increasingly complex and integral to business operations, ensuring their reliability and performance is crucial. Enter Artificial Intelligence (AI), a game-changer in the realm of software testing. AI-powered software testing is revolutionizing how we approach quality assurance, offering unprecedented efficiency, accuracy, and scalability. The Rise of AI in Software Testing AI has made significant inroads into various industries, and software testing is no ... [Read More]