Oct 4th, 2024 - As a Customer Success Manager (CSM) , understanding what customers truly need and feel has always been my priority. But let's face it – juggling countless interactions daily makes it easy to miss those subtle signals that really matter. No matter how experienced we are, there's always that nagging doubt: "Am I catching everything important?" That's where AI steps in. Initially, I was skeptical – how could AI grasp my customers' emotions as I do? But I've come to see AI as an ... [Read More]

Oct 3rd, 2024 - Copper CRM helps businesses manage leads, track relationships, and integrate with Google Workspace. Explore Copper CRM's features, pricing, and pros and cons in this review. Copper's fast facts Our rating: 3.8 out of 5 Starting price: $9 per user, per month Key features: Project management Contact enrichment Workflow automations Google Workspace integration Custom reporting Visit Copper Copper is a CRM solution that is best recommended for businesses that use Google Workspace, regardless of ... [Read More]

Oct 3rd, 2024 - In today's fast-paced, customer-centric world, businesses are increasingly relying on contact centers as the primary point of interaction with their customers. A smooth, efficient, and satisfactory resolution of customer issues is not just a bonus; it is a critical factor in retaining customers and driving business growth. First-contact resolution (FCR), the ability to resolve customer inquiries on their first interaction with the business, plays a pivotal role in determining the success of ... [Read More]

Oct 3rd, 2024 - We asked thirteen CEOs and marketing directors how AI has revolutionized their approach to customer segmentation. From enabling personalized messaging to analyzing client data, discover how these leaders leverage AI to enhance their marketing strategies. Enables Personalized Messaging Powers Micro-Segmentation Drives Behavioral Segmentation Identifies Customer Intent Aligns Responsive Messaging Uncovers Hidden Patterns Predicts Lead Conversion Discovers Upselling Opportunities Matches Customers ... [Read More]

Oct 3rd, 2024 - Viki Patten at evaluagent explores the key contact centre automation trends for you to explore and implement within your contact centre. To meet the demands of rapidly evolving customer expectations, you'd be hard pressed to find a neater, more strategic solution than contact centre automation. By automating routine tasks, you free up more time to train agents, develop watertight processes and learn from the goldmine of insights held within your customer interactions. But automation within the ... [Read More]

Oct 3rd, 2024 - We often think of artificial intelligence (AI) as a tool for automating tasks or crunching numbers. But the truth is AI is reshaping businesses in ways we couldn't have imagined.  According to a new AI adoption survey from G2, nearly 75% of businesses already use multiple AI features in daily operations. A majority of companies – 79% – prioritize AI capabilities in their software selection.  From chatbots that handle customer inquiries to predictive analytics that forecast ... [Read More]

Oct 1st, 2024 - In the digital age, organizations are inundated with data from a multitude of sources, including internal systems, cloud services, and external partners. To harness the full potential of this data, effective integration and exchange mechanisms are essential. Data exchange software is pivotal in this process, serving as the bridge that connects disparate systems and ensures smooth data flow. This blog post delves into what data exchange platforms are and explains their significance in how ... [Read More]

Oct 1st, 2024 - Since the introduction of consumer-ready artificial intelligence (AI) tools the digital marketing landscape is changing faster than ever, and having a solid marketing automation strategy  is essential for staying ahead of the competition. Marketing automation enables  AI startups  to thrive by enabling them to boost leads, land more sales, and scale efficiently, all largely on autopilot. This blog will cover everything you've ever wanted to know about how to create ... [Read More]

Sep 30th, 2024 - Low-code/no-code platforms empower marketers to create data-driven campaigns effortlessly, driving innovation and efficiency. Low-code/no-code platforms enable marketers to build sophisticated, data-driven campaigns without extensive coding knowledge, enhancing citizen development. Marketing leaders are challenged to step up and embrace new tools that can make a real difference. Low-code/no-code platforms are leading this charge, giving marketers the power to become citizen developers. With ... [Read More]

Sep 27th, 2024 - No-code automation allows users to automate tasks and workflows without writing code. Ideal for non-technical users, it simplifies processes like project management by using drag-and-drop interfaces. No-code automation is the process of establishing automated workflows through a pre-configured software solution without the need for traditional coding. This development style allows citizen developers (those with no coding experience) to design bespoke dashboards, tools, or interfaces to fit ... [Read More]