Client Overview
One of our top clients in the restaurant industry, operating over 75 locations, was facing increasing dissatisfaction with the high costs and inadequate functionality of their phone system. The system failed to meet the demands of their growing franchise, impacting both day-to-day operations and long-term scalability.
Challenge
The client’s main concerns were:
- Escalating Costs: Their existing phone system came with significant monthly expenses, impacting profitability.
- Limited Functionality: The system was not designed for the needs of a multi-location restaurant franchise, leading to operational inefficiencies and communication challenges across their network of restaurants.
Solution: Phone System Project
After considerable discussions about potential improvements, we conducted a thorough assessment of available options. Our due diligence led to the identification of 3-4 vendors that presented better alternatives. These vendors specialized in solutions tailored to restaurant franchises, offering both cost savings and improved functionality.
We assessed each vendor based on:
- Cost Efficiency: Prioritizing solutions with significant cost reductions.
- Industry-Specific Features: Selecting vendors with expertise in providing phone systems for multi-location restaurant chains.
- Seamless Equipment Procurement & Deployment: Ensuring a smooth transition to minimize operational disruptions.
- Support: Choosing a vendor with a robust support structure to provide ongoing assistance and maintenance.
Results
The outcome of the Phone System Project was transformative for the client:
- 35% Cost Reduction: The new vendor lowered the client’s monthly phone system expenses by 35%, resulting in substantial savings.
- Tailored Solution: The selected vendor’s industry expertise ensured the client received a solution specifically designed for restaurant franchises, vastly improving both internal and external communication.
- Enhanced Equipment Procurement & Deployment: The vendor streamlined the process of obtaining new equipment and deploying the system across all 75+ locations, ensuring minimal disruption.
- Improved Support: The client now enjoys a better support structure, with proactive management of their phone system and faster resolution of any issues.
Conclusion
Through the Phone System Project, we successfully upgraded the client’s phone system to an industry-specific solution that perfectly matched their operational needs. By guiding them to a vendor that specializes in restaurant franchises, we not only helped reduce their costs by over 35%, but also provided them with a much-improved communication system and superior ongoing support. The result was a seamless transition to a solution that was a perfect fit for their business.